Frequently Asked Questions
Everything you need to know about our premium food selections.
How do you ensure the freshness of my order during transit?
We use specialized temperature-controlled packaging and insulated liners combined with ice packs to ensure your gourmet products arrive in peak condition.
What are your shipping rates and delivery times?
We offer flat-rate shipping nationwide. Most orders are processed within 24 hours and delivered via express courier within 2-3 business days to maintain product integrity.
Do you accommodate specific dietary requirements?
Yes, our product descriptions include detailed allergen information. You can filter our collection by gluten-free, vegan, or organic categories to find items that suit your needs.
What is your policy if a product arrives damaged?
At Mitchell and Son, quality is our priority. If your order is damaged or unsatisfactory, please contact our support team within 48 hours of delivery for a full refund or replacement.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery in real-time.
Where are your products sourced from?
We pride ourselves on working with local artisans and sustainable farms to source the highest quality ingredients, ensuring a farm-to-table experience for every customer.